A Virtues Moment: Integrity
“Integrity is standing up for what we believe is right. We keep faith with our ideals and live by our deepest values. We keep our agreements reliably. Our actions match our words. We strive to balance impeccable integrity and unfailing tenderness for others and ourselves. We cherish the challenge of doing the right thing in all circumstances. We give excellence to everything we undertake. We live by our personal covenant.”
-excerpted with permission from Virtues Reflection Cards by Linda Kavelin Popov. http://virtuestraining.com/24_products
“Doing what you say you will do makes your business more money. That’s a central thesis of the new book “The Integrity Dividend: Leading by the Power of Your Word” (Jossey-Bass, 2008), by Tony Simons, a faculty member in Cornell’s School of Hotel Administration.
Simons, an associate professor of management and organizational behavior, conducted an in-depth study with thousands of employees at a U.S. hotel chain. His book includes excerpts from interviews with dozens of executives from the hospitality, high-tech manufacturing, financial services, waste disposal and health-care industries. Simons found that employees who believe that their managers can be counted on to keep their word show deeper commitment to the business, leading to lower employee turnover, superior customer service and higher profitability.
“Leaders’ consistency between word and action supports employee trust and gives them clear direction,” Simons said. “It promotes engagement of employees’ hearts in their work, which leads to a host of discretionary contributions, from enhanced initiative to problem solving to customer service … Behavioral integrity also increases the strength and efficiency of relationships with customers, suppliers and unions.”
Things that get in the way of managers keeping their word include company culture, leadership hierarchies, communication habits, personal discipline and even the ubiquitous mission statement. Simons writes that leaders must not only be credible, but they must also be seen as such. Employees bring expectations and past hurts to their interpretation of employers’ actions. Communication must be perfectly clear.”
Questions for reflection:
- How do I keep my agreements reliably?
- How do my actions match my words?
- How do I model integrity for the children in my life?
- How will I stay strong with integrity when times get tough?
In this time of uncertainty in the world’s economy, how many problems can be attributed to lack of integrity? The average person feels betrayed by leaders of financial institutions and government leaders, by politicians who say one thing and do another. How does each of us act when we are under pressure? Do we stand on our integrity, do we keep our word to our children, our students, ourselves? What do we do when no one is looking? We may not be able to count on others, but we can always stand in our integrity.
http://virtuestraining.com/virtue/Integrity
