Reviews are In…
From a workshop Charles Feltman and I did with Thayer Lodging. We were brought in to an already very well-functioning company because their co-chairman agreed with the integrity dividend premise that excellence starts with integrity. Our one-day workshop focused on how to make and request commitments in a way that enhances organization-wide follow-through and impeccable delivery on promises. A little over a month after the workshop, they met with their team to see how the session worked. Here is the letter we received:
The senior leadership team at Thayer Lodging Group each read The Integrity Dividend, after which we participated in a one day seminar led by Tony Simons and Charles Feltman. The book has a powerful message, is well-written, and clearly made the case for keeping your word and closely managing the commitments you make. The workshop reinforced the message and created a framework for the team to support each other in managing commitments and improving the processes by which we work together.
What we did not expect was the reaction after the workshop. Several weeks later, we called the participants together and asked them for their evaluation. What we heard truly surprised us. People broadly reported much higher levels of job satisfaction, less personal stress, greater sense of freedom and a much greater sense of accomplishment. Participants noted a significant decline in the level of frustration, and a higher level of personal optimism, despite the difficult business conditions present at the time.
The smiles around the room were enthusiastic and sincere as people shared how they felt about themselves and their experiences of dealing with each other after the workshop. Truly a transformation had occurred, and is continuing to occur as we work together more and more effectively.
–Lee Pillsbury, Co-Chairman & CEO, Thayer Lodging Group
–Bruce Wiles, COO, Thayer Lodging Group
